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This document will explain the steps necessary to troubleshoot and resolve failed connection issues with UW Oshkosh owned macOS devices.

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1. The device must be on-campus, and connected via ethernet. Wireless should also be turned off.
   

   

2. Log into the device, and open the MSC (Managed Software Center) application

3. Click on My Items, locate Titan WiFi Machine Authentication, and click REMOVE
   

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4. Next search MSC for UWOAD Bind with Serial and click INSTALL
   

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5. Finally, search MSC for Titan WiFi Machine Authentication and click INSTALL
   

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