Card Access FAQ

Owned by Liz Christopher
Last updated: Sept 15, 2023
2 min read

This document can aid users in finding information related to their card access questions. Issues such as faulty cards, improper access, request of schedule changes and setup of card access are addressed.

If you do not see your question addressed on this page, contact the Information Technology Help Desk using the information at the bottom of the page.

This may be a case of a faulty ID, or faulty access permissions. To rule out a faulty ID, please use the following troubleshooting steps:

  1. Remove your ID from any wallet, holder or container. 

  2. Present your ID card to the reader of the area you are trying to gain access to. 

    1. If the reader does nothing, your card is faulty. Please visit Titan Central in Reeve Union to get a new one.

    2. If the reader flashes red and green in rapid succession, this may indicate either a card issue or a system programming issue. 

    3. Please visit Titan Central in Reeve Union to ensure your card is working properly. If they assure your card is in working condition put in a Door Access ticket through the IT Service Portal.

For academic buildings: Please contact the Keys office at Facilities Management.

For Reeve Union or Blackhawk: Please contact Sara Suwalski: <suwalsks@uwosh.edu>

For all others: put in a Door Access ticket through the IT Service Portal.

For Residence Life, please contact Ellie Lang, lange@uwosh.edu.

For academic buildings: Please contact the Keys office at Facilities Management.

For Reeve Union or Blackhawk: Please contact Sara Suwalski, suwalsks@uwosh.edu.  

For all others: put in a Door Access ticket through the IT Service Portal.

If you are from a department that is interested in having card access installed in your area, put in a Door Access ticket through the IT Service Portal. Make sure to identify which building and office you would like to have access added to. 

 

Submit a Door Access ticket through the IT Service Portal.