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Select the Close Case button.
Click in the Outcome field.
Choose the appropriate outcome for your case.
Add a comment to close the case (i.e. appointment set with the student)
Check If you would like, check the box next to Allow closed comments to be shown in email
The comments.
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If you check the box to Allow closed comments to be shown in the email then the comments along with the case outcome will be sent to the staff that issued the ad hoc alert |
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Select Submit to close the case.
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or in the case of a request for assistance then the case close email (with comments if the box is checked) will be sent to the student who requested the assistance. |
Select Submit to close the case.
Example of case closed email (including comments).
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