What is a Case

A case is formal documentation created from certain ad hoc alert.   The case is then used to document the follow up actions taken for the alert.

How are Cases Created

When an alert is issued using any one of the ad hoc alert types shown below a case will be automatically created.

Ad-hoc Alert Types that Create Cases

• Academic Concern

• Attendance Concern

• Financial Concern

• Health and well-being Concern

• Lack of in-person and/or online engagement

• Other (please explain in comments)

Who Manages Cases

Cases are assigned to/managed by the students assigned Success Navigator.  If a Success Navigator is not assigned to the student the Student Outreach and Retention office will manage the case.

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