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If needed select the filters you want to apply. After you are done choosing your filters you must select Search to apply the filters to your list.
Case Assignments
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Only certain staff will have permissions to add / remove assignees. |
The top area will show who the case is assigned to.
The case can be assigned to more than one individual.
Manage / Update a Case
Step 1 - Check if there are duplicate cases.
What is a duplicate case
A case that has the same comments with only a different alert reason.
Click the Manage Case button to the right of the case you would like to view.
The manage case window will open.
The student name, reason, and assigned staff will show at the top of the window.
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