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Review your list of cases to see if there are duplicate cases:.
Duplicate Case = Multiple cases for the same student + the same issuer + the same comments.
If you have a duplicate case you will need to close one of the cases and only document notes in one of the cases.
Select Manage Case for the one you would like to mark as duplicate and follow the steps under How to Close a Case.
Outcome should be Duplicate case (multiple cases issued for the same concern)
Comments should say closing because of duplicate case.
If you don’t have any duplicate cases proceed with Step 2 below.
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