Vendor Remote Access

Obtain remote access for vendors providing software support to campus departments.

Access for new vendors

When a department on campus purchases a software product that will require a vendor to access campus owned computer equipment (typically a Server), submit a Vendor Access Request and select New vendor account.

Access for existing vendors

  1. The vendor will let their client (UWO Department) know of the need for remote access.

  2. UWO staff will submit a Vendor Access Request and select Enable vendor account

  3. The ticket should contain the following information:

    • Name and contact info for the vendor.

    • What Server(s) they need access too.

    • Starting and ending date for access.

Vendor Cannot Connect to Server

  • If a vendor has problems connecting via remote desktop during the time frame specified in an existing ticket (opened or closed) then contact IT immediately.