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This document will explain the steps necessary to resolve failed connection issues with UW Oshkosh owned macOS devices.

Symptoms

When attempting to connect to Titan WiFi, the menubar item for WiFi flashes on and off and fails to ever make a solid connection.

Symptoms.mov

Resolution Instructions

  1. The device must be on-campus, and connected via ethernet. Wireless should also be turned off.

    image-20240118-143833.pngimage-20240118-143909.png

  2. Log into the device, and open the MSC (Managed Software Center) application

  3. Click on My Items, locate Titan WiFi Machine Authentication, and click REMOVE

    Resolution2.mov

  4. Next search MSC for UWOAD Bind with Serial and click INSTALL

    Resolution3.mov

  5. Finally, search MSC for Titan WiFi Machine Authentication and click INSTALL

    Resolution4.mov

This entire process will take about 6-10 minutes, depending on the speed of the device and other factors. When complete, the menubar WiFi item should show a solid connection to Titan WiFi

The steps above MUST be completed while on-campus

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