Service Overview

Audience and Use

Zoom is available to students, staff, and instructors at any University of Wisconsin System institution for uses supporting the educational and administrative needs of the university. As a webconference tool, Zoom is a platform for synchronous (real-time) classes, coursework, training, and meetings.

UW Madison, although part of the UW System Zoom contract, has a separate account. UW Madison users should see UW Madison's Web Conferencing (Zoom) page.

Consolidating Existing Zoom Accounts

UW departments and campuses which had previously licensed Zoom will see their Zoom licenses rolled into the UW System Zoom account. Users with a personal Zoom license which uses their UW email address will be given the choice to merge their Zoom license into the UW System Zoom account or change the email address used for their personal Zoom license.

See: Zoom - Consolidating existing accounts to UW System

Accessing Zoom

• UW System Zoom Portal: Video Conferencing, Web Conferencing, Online Meetings, Screen Sharing - Zoom

• Canvas

  • Documentation from UW Platteville

  • Documentation from UW Eau Claire

• Microsoft Outlook - UW users have access to two different ways to integrate Microsoft Outlook with Zoom:

  • Microsoft Outlook plugin - Windows only. This option supports scheduling delegation through Outlook.

  • Zoom for Outlook add-in - MacOS, Windows, or Outlook web interface. May need to be deployed by Outlook administrator.

  • Outlook Plugin and Add-in Comparison

• Desktop application (Windows or MacOS)

• iOS or Android app

User Profile and Settings

Users can manage their account profile and user settings by logging in to the UW System Zoom portal: https://wisconsin-edu.zoom.us

Users can:

• add a profile picture

• Update their name

• Add personal pronouns

• Set meeting preferences

Features

• Getting Started

• Scheduling Meetings

• Joining a Meeting

• Video

• Sharing Content

• Recording

  • Recordings will be kept on Zoom's servers for 180 (formerly 120 days) from recording date. Going forward, UW System may adjust this number to stay within our storage allotment. 

  • Users can keep recordings for longer by downloading them from Zoom and uploading them to Kaltura. 

Training

• Free online Zoom training webinars (Zoom)

• University of Wisconsin-hosted Training & Support (UWSA)

• Recorded training sessions (Zoom)

• Video tutorials (Zoom) 

• Meeting and Webinar Best Practices and Resources (Zoom)

• Users can also log into Zoom, click “Resources” on the top right menu and then select “Live Training” or “Webinars and Events.”

Support

The University of Wisconsin System license for Zoom includes Premier+ support for all UW users via the:

Zoom Help Center

The Zoom Help Center provides:

• self-service help

• 24x7 chat support for end-users

• 24x7 phone support for end-users

• Direct access to Tier 2 support for licensed administrators

• Priority response and automated escalation

For fast help, users can submit a Web Ticket Request.

Users may also contact their local campus Help Desks for help with institution-specific issues.