VPN - Troubleshooting for Campus PCs

How to check to see if the Palo Alto VPN Client is installed:

• Check for the existence of a shortcut in the Start Menu named GlobalProtect

• Check Software Center under Installation Status and see if the application shows as Installed

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• Check for the file PanGPA.exe located in “C:\Program Files\Palo Alto Networks\GlobalProtect”

If Palo Alto VPN Client does not automatically launch in the system tray, but is installed:

• Navigate in file explorer to: “C:\Program Files\Palo Alto Networks\GlobalProtect” and double click “PanGPA.exe”

• Login following the usual instructions.

• Once connected for a few minutes, open Software Center and Install/Reinstall the “Refresh Application List” item. This will attempt to restore the auto-launch for the VPN client.

How to see if the Palo Alto VPN Client is connected:

• When disconnected, the VPN client will look like this:

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• When connected, the VPN client will look like this:

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How to see if the Palo Alto VPN Client is hiding in the system tray:

• Click on the ^ symbol

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• This will show the hidden applications. See if the connected/disconnected icon is present.

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