VPN -Troubleshooting for Campus PCs

Owned by Gianna Goodermuth
Last updated: Sept 20, 2023 by Richard Johnson
2 min read

How to check to see if the Palo Alto VPN Client is installed:

  • Check for existence of shortcut in the Start Menu named “GlobalProtect”

  • Check Software Center under “Installation Status” and see if the application shows as “Installed”

  • Check for the file “PanGPA.exe” located in “C:\Program Files\Palo Alto Networks\GlobalProtect”

If Palo Alto VPN Client does not automatically launch in the system tray, but is installed:

  • Navigate in file explorer to: “C:\Program Files\Palo Alto Networks\GlobalProtect” and double click “PanGPA.exe”

  • Login following the usual instructions.

  • Once connected for a few minutes, open Software Center and Install/Reinstall the “Refresh Application List” item. This will attempt to restore the auto-launch for the VPN client.

How to see if the Palo Alto VPN Client is connected:

  • When disconnected, the VPN client will look like this:

  • When connected, the VPN client will look like this:

How to see if the Palo Alto VPN Client is hiding in the system tray:

  • Click on the “^” symbol

  • This will show the hidden applications. See if the connected/disconnected icon is present.