Jabber Tasks

Owned by Erik May
Jul 06, 2023
2 min read

Add a Contact

  1. Click the Gear icon > File > New > Contact.

  2. Begin to type the name of the person you are looking for, and the field will populate with the closest matches.

  3. Once you find the person you are looking for, click Add.

Note: If you’d like to add the person to a specific group/folder, click the drop-down next to Add to and then choose the appropriate drop-down. If the group does not already exist, choose New Group and type the name of the new Group to create it.

 

Control Sounds

  1. Click the Gear icon > Options > Notifications.

  2. Under Sounds in the right-hand pane, modify your Chat Message and or Ringtone, then click Apply and OK.

 

Make a Call

To call a contact, highlight the contact and click on the phone icon on the right side of the contact line. This will call the contact’s phone number automatically.

To call someone that is not on your contact list, type the phone number you wish to call in the Search or enter a number to the call field (near the top of the Jabber window). Then, click Enter to dial the number.

 

Access Phone Call Logs

 Click the Recents icon along the left side of your Jabber window.

  •  The window shows incoming and outgoing calls (designated by the icon on the right side of the line).

    • Missed calls show in RED.

    • Double-clicking an entry in the call log will return the call.

    • Right-clicking on a line will give you the option to call the person back, chat with them, or delete the call from your log. 

 

Listen to Voicemail

Click the Voicemail icon on the left side of your Jabber window.

 Note: If your window is minimized, you might have to click the More … icon to see the Voicemail icon.

  • A RED number under the icon denotes the number of new voicemail messages.

  • Double-click any message to play the voicemail message.

  • Select the Call Voicemail icon at the bottom of the screen to dial voicemail directly.

  • Listening to voicemail messages on Jabber will extinguish the MWI (red light) on your desk phone.

  • You can delete Voicemail messages from Jabber by highlighting the message then pressing the Delete key on your keyboard.

  • Voicemail messages can be marked as Unread by right-clicking the message and choosing Mark as Read. This relights the MWI on your desk phone.

 

Forward all Calls with Jabber

  1. Click the phone icon in the bottom left corner of the Jabber window and choose Forward Calls to.

  2. Choose to forward all of your calls directly to Voicemail or enter a phone number to forward all calls to.