Voicemail Quick Start Guide

PIN Requirements

  • You will be required to change your voicemail PIN every 180 days

  • PINs must be at least 6 digits

  • Cannot use the following

    • Consecutive digits, i.e.123

    • Same digits, i.e. 111

    • Your campus phone number

    • Reuse of the previous 3 PINs

Self Service Portal PIN Reset

The portal can be used to reset the PIN if you forgot it and when you are prompted to change it every 180 days.

  1. Go to http://unity1.voip.uwosh.edu/ciscopca

  2. Enter your Net-ID username and password

  3. Click Login to continue

  4. Click on the Messaging Assistant link

  5. Select the Passwords menu > Change PIN

  6. Enter your new PIN (see PIN requirements above)

  7. Re-enter the PIN in Confirm New PIN

  8. Click Save

 

  1. Pick up the handset

  2. Dial 2200

  3. Enter your default PIN (password) of 6745674 followed by #

  4. Complete the auto enrollment process until the very end.

    • Important Note: If you don’t complete the entire process (hang up, etc.) the system will not setup the mailbox

  5. You are prompted to setup the following

    • Recorded name

    • Personal greeting

    • Change your PIN (see PIN requirements above)

  6. The system will verify you have finished enrollment

  1. With the phone on hook press the Voicemail Button on your phone

  2. Enter your voicemail PIN (password) in the PIN field shown on the phone screen

  3. Select the Sign in soft key at the bottom of your phone screen

  4. Pick up the handset

  5. Use the navigation buttons to highlight the message you want

  6. Use the soft keys at the bottom of your phone screen to take action on the message

    1. Play

    2. Exit

    3. Delete

    4. Additional Options (i.e. Compose, Reply, Forward)

  1. Dial your full campus phone number (e.g. 920-424-3020)

  2. When the greeting plays press *

  3. Enter your campus extension number (Oshkosh=4 digits, Access=1-920-XXX-XXXX) followed by #

  4. Enter your voicemail PIN (password) followed by #.

  5. Follow the prompts to manage your voicemail messages

Voicemail Phone Prompts

Main Menu

Main Menu

Action

Key(s)

Hear new messages

1

Send a message

2

Review saved messages

3 > 1

Review deleted messages

3 > 2

Setup Options

Change setup options

4

Change Greetings

1

Turn alternate greeting on/off

1 > 2

Edit other greetings

1 > 3

Change PIN

3 > 1

Change recorded message

3 > 2

Send a Message Prompts

Send a Message Prompts

Action

Key(s)

Send Message

#

Add Name

9 > 1

Mark message urgent

1

Request return receipt

2

Mark message private

3

Set future delivery

4

Review recording

5

Rerecord

6

Add to the message

7

Mark message secure

9 > 3

Manage Message Prompts

Manage Message Prompts

Action

Key(s)

Restart Message

1

Play previous message

1 > 4

Play next message

1 > 6

Save

2

Delete

3

Reply

4

Return call to sender

4 > 4

Forward message

5

Slow playback

6 > 4

Fast playback

6 > 6

Rewind message

7

Pause or resume

8

Fast forward

9

Fast forward to end

#

Play first message

1 > 7

Play last message

1 > 9

Help

0

After Action Prompts

After Action Prompts

Action

Key(s)

Replay Message

1

Save Message

2

Delete

3

Reply

4

Forward Message

5

Save or restore as new

6

Skip Message

7

Play message properties

9

Help

0

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